Contact
555-555-5555meuemail@provedor.com
WHO WE ARE
LightGlow is a company that provides lighting, furniture and decoration solutions for interior and exterior. It is composed of a dynamic and professional team with over 20 years of experience, which develops, monitors and executes with dedication all its projects. As representatives of the best brands and quality products and reference in this market segment, we customize and support from the start of construction or remodeling your new space.
General Terms and Conditions
1. Scope and Object of the General Conditions of the Online Store These General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Online Store Service. www.lightglow.pt (“Service” or “Shop”) by LIGHTGLOW - ILUMINAÇÃO E DECORAÇÃO UNIPESSOAL LDA, headquartered at Rua D. João V, nº 2, Aroeira District: Setúbal County: Almada Parish: Charneca de Caparica and Sobreda, 2820-179 Charneca de Caparica, under the unique registration and identification number of the legal person nº 510302092, with a share capital of € 1000 and with the object of Trade in products related to lighting and decoration of interior and exterior spaces, retail and wholesale, interior and exterior design and decoration services, lamp assemblies and electrical installations, import and export of lighting articles, hereinafter referred to as "LightGlow online store". The Service consists of providing, through the address www.lightglow.pt, access to the Online Store, which, in addition to providing information related to a set of products and / or services, allows the User, by electronic means, to order the products disclosed therein, under the terms and conditions described herein. The ordering of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of one must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed. 2. Product Information and Contents LightGlow will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free resolution - see point 6). LightGlow will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes difficult to be controlled by LightGlow, such as human errors or incidents in the computer systems, it is not possible to provide any of the products requested by the User . If any product is not available after placing the order, you will be notified, by email or by phone. At that time, you will be presented with the possibility to cancel the order with the respective refund, if you have already made the respective payment. All information about prices, products, specifications, promotional actions and services may be changed at any time by LightGlow. 3. Responsibilities 3.1. All products and services sold at the Online Store www.lightglow.pt are in accordance with Portuguese Law. 3.2. The Store has adequate security levels, however LightGlow will not be responsible for any losses suffered by the User and / or third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control, namely , any deficiencies or failures caused by the communications network or communication services provided by third parties, the computer system, modems, connection software or any computer viruses or resulting from downloading (“download”) through the infected or containing files service viruses or other properties that may affect the User's equipment. If for any reason of error in accessing the online store website www.lightglow.pt it is impossible to provide services, LightGlow will not be responsible for any losses. 3.3. The consultations of data and information carried out within the scope of this Service, are presumed to have been carried out by the User, and LightGlow declines any responsibility arising from the abusive or fraudulent use of the information obtained. 3.4. LightGlow will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to you as a fraud or serious fault. 3.5. LightGlow is not responsible for the damages or damages resulting from the non-fulfillment or defective performance of the Service when it is not directly or indirectly attributable as a result of intent or serious fault, and is not responsible for (a) errors, omissions or other inaccuracies related to information made available through the Service; (b) damages caused by the fault of the User or third parties, including violations of intellectual property, (c) by non-compliance or defective compliance that results from compliance with judicial decisions or administrative authorities or (d) by non-compliance or defective compliance that results the occurrence of situations of force majeure, that is, situations of an extraordinary or unpredictable nature, outside LightGlow and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controlled by LightGlow that prevent or impair the fulfillment of the assumed obligations. 3.6. LightGlow does not guarantee that: a) the Service will be provided uninterrupted, safe, error free or function infinitely; b) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it; c) any material obtained in any way through the use of the Service is used at the User's own risk and risk, being solely responsible for any damage caused to his computer system and equipment or for any loss of data resulting from that operation. d) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions. 3.7. The User accepts that LightGlow can in no way be held responsible for any damage, including, but not limited to, damage from loss of profits, data, content, or any other loss (even if it has been previously advised by the User about the possibility the occurrence of such damages), resulting from: a) the use or inability to use the Service; b) the difficulty of obtaining any substitute for goods / services; c) unauthorized access or modification to personal databases. d) Consumer obligations 3.8. The user undertakes to: a) Provide personal data and correct addresses; b) Do not use false identities; c) Respect the order limits imposed. 3.9. If any of the data is incorrect or insufficient, and for that reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and LightGlow declines any responsibility. In the event that the consumer breaches any of these obligations, LightGlow reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services provided simultaneously by LightGlow to the same User; and, still, not allow the User's future access to any or any services provided by LightGlow. 3.10. It is expressly forbidden to use the products and services purchased for commercial purposes, namely for the purpose of reselling goods, unless there is an agreement with LightGlow and registered by e-mail or other means of this possibility. 4. Price 4.1. The sales prices indicated in the store www.lightglow.pt are in Euros, with VAT included. Delivery charges are borne by the customer and are presented at the end of the transaction, depending on the selected products and may have eligible bonuses according to the policy in effect announced at www.lightglow.pt 4.2. LightGlow reserves the right to modify prices at any time and without prior notice, the price charged being that which is announced at the time the customer purchases online. 5. Privacy and Protection of Personal Data 5.1. LightGlow guarantees the confidentiality of all data provided by Users. 5.2. The personal data identified on the order form as mandatory supply are indispensable for the provision of the Service by LightGlow. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to LightGlow's refusal to provide the Service. 5.3. The User's personal data will be processed and stored computerized and are intended to be used by LightGlow within the scope of the contractual and / or commercial relationship with the User and, even without authorization by the User. The computerized treatment of the collected data is carried out in compliance with Law 67/98 of 26 October, on the Protection of Personal Data, and they are intended for the processing of orders and communication with Customers, the processing of requests for information and possible complaints, statistical analysis, as well as the respective use for direct marketing purposes. 5.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in the previous number, and for this purpose, contact the entity responsible for the processing of personal data: apoiocliente@LightGlow.pt. 5.5. The Internet is an open network, so the User's personal data, other personal information and all the content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for the effect, and LightGlow cannot be held responsible for such access and / or use. 5.6. LightGlow does not sell, rent and only pass on personally identifiable information, from customers, to third parties, when this is implicitly necessary to continue the process of consulting and supplying goods and services, requested or contracted (eg transport companies ), or when there is a legal obligation. 5.7. The user accessing the www.lightglow.pt site consents to the use of cookies and third-party tools (such as google analytics) to collect usage information on our site, only in order to better the site and services provided to our users.
6. Cancel or return online orders. 6.1. The user can cancel the online order made at www.lightglow.pt at any time until delivery, with the right to a refund of the total amount paid. For the purpose of cancellation, the User must indicate the following data to LightGlow: a) Order number b) TIN with which he placed the order and delivery address 6.2. By decision of LightGlow. LightGlow reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. LightGlow reserves the right not to process any order or refund, in the event of errors in the values and / or characteristics of the products, when these arise from technical problems or errors beyond LightGlow. 6.3. After receiving the order, under the terms of article 10 of Decree-Law no. 24/2014, of 14 February, the user has the right to cancel or return his purchase, without having to invoke any reason or to do so. any costs are charged. This communication of the free termination of the contract must be made by the user to LightGlow by email to apoiocliente@lightglow.pt, or by calling our services. 6.4. In exercising the right of free withdrawal, it must occur within the following deadlines: a) 14 days, counted after the purchase or, if the purchase relates to several items, from the day on which the owner himself, or a third party appointed by him (except the carrier), acquire physical possession of the latter item. 6.5. The user will also be able to exercise the right of free resolution at the LightGlow physical store, just for that purpose that clearly and unequivocally expresses this intention and that, if possible, return the purchased items. The user has 14 days, counting from the date he communicated the termination of the contract, to return or deliver the goods to LightGlow. 6.6. In light of the resolution identified above, LightGlow will reimburse the user for all payments received. The refund of the amounts paid by the user will occur within 14 days after the one in which LightGlow has been informed of the contractual termination and will be made through the same payment method used in the initial transaction or in any other way that best fits that period to LightGlow. As long as the goods are not received, or the user does not provide proof of their return, LightGlow may retain a refund for the amounts spent by the user. The refund will only be made after checking the condition of the goods. 6.7. The costs inherent to the return of the goods, whose purchase and sale contract the user has resolved by exercising the right of free resolution, are borne by LightGlow, unless the delivery method selected by the user is more costly than the one proposed by LightGlow . 6.8. The user must keep the goods in order to be able to return them to LightGlow in the proper conditions of use, with all its components, accessories and original packaging, however, being able, however and with due care, to inspect and handle the goods. LightGlow reserves the right not to accept the return of items that show signs of misuse or that have been tampered with in their original condition. 6.9. The user is not entitled to terminate the contract in the case of personalized and / or made-to-measure products, or which, by their nature, jeopardize the proper safety and hygiene conditions of the product in question. 6.10. In the satisfaction policy, LightGlow also allows outside the legal scope the possibility of returning or exchanging items purchased at our physical store, subject to the following conditions: within 14 days after invoicing the item, the user will have to communicate to LightGlow the intention of exchange or return. the item to be exchanged or returned cannot show signs of misuse or that have been tampered with in their original state. the reimbursement of the amounts paid by the user will be those stated on the invoice or purchase receipt that the user will have to present and provide proof of purchase for LightGlow to proceed with this satisfaction policy. In the absence of any of the elements mentioned above, or if any of the components are not in excellent condition, there will be no exchange. these conditions are also applied to customers who proceed to this situation of exchange or return in a non-face-to-face manner at the physical store, who used the shipping of the items by a carrier. LightGlow will not reimburse any form of transport used by the customer on line e) of point 6.10 The reimbursement of the amounts paid by the user will occur within 14 days after the one in which LightGlow received and confirmed the items returned or exchanged and will be made through the same payment method used in the initial transaction or in any other way that best fits LightGlow in this period 7. Guarantees 7.1. All equipment available at the www.lightglow.pt Store is duly certified by the competent international entities. 7.2. Under current legislation, all goods purchased at www.lightglow.pt enjoy a two-year legal guarantee, which may be higher when the producer or distributor of the article so guarantees. The number of years of warranty may be specified on the product detail page. However, if the information is missing, it must be assumed that it has a 2-year warranty. Except for these cases, purchases made for professional use / company purchases, whose warranty period is 6 months. 7.3. If the equipment breaks down, and if it is covered by the warranty, the User can go with the same, and respective proof of purchase, to a service center of the brand or, in the absence of these, should contact LightGlow for the analysis of the process to be resolved within the legal scope. 7.4. In the event that, during the warranty period, the purchased asset has any non-conformity or damage, the user should contact our Customer Service who will inform you of the procedure. LightGlow will bear the costs of returning or collecting the non-conforming or damaged item (s), within the term of the respective legal guarantee. If, during LightGlow's technical verification, it is detected that the reported non-conformity or damage is due to an improper use by the user, the user will be contacted to estimate the repair in question and / or informed about the shipping costs for return of the article to the user. 7.5. Equipment that has passed the period defined by the manufacturer or has defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, mishandling, infiltration of moisture / liquids, use of non-accessories is considered out of warranty conditions. technical interventions by unauthorized personnel. 7.6. Regarding the item (s) that are outside the legal warranty period, the user can deliver it (s) to a LightGlow store, accompanied by the respective purchase invoice, so that our services can evaluate it , issue a technical opinion and repair budget. After approval by the user, the goods will be repaired and the service will be charged and / or informed about transport costs for returning the item to the user.
8. Applicable legislation 8.1. These General Terms and Conditions of Use are subject to the Portuguese legislation in force at the time. Any conflict or divergence of interpretation will be submitted to the Portuguese court with jurisdiction. 8.2. If the user is outside of Portugal, LightGlow informs that any judicial process should be referred to the Portuguese courts. 9. Complaints 9.1. The User can submit any contractual conflicts, to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to LightGlow of acts and omissions that violate the legal provisions applicable to the acquisition of goods. 9.2. The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the LightGlow information systems, which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) days from the date of receipt. 9.3. Under the terms of article 18 of Law no. 144/2015, of 8 September, LightGlowl informs that, in the event of a dispute, the consumer has the possibility of resorting to Alternative Dispute Resolution entities. 10. Intellectual Property 10.1. The www.lightglow.pt Store is a registered website and the Service provided by the website itself is the responsibility of LightGlow. 10.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation. 10.3. The User acknowledges that any content contained in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, laws relating to industrial property and other property protection laws, therefore any use of such content may only take place under the express authorization of the respective owners. 10.4. The User undertakes to fully respect the rights referred to in the preceding paragraph, namely refraining from practicing any acts that may violate the law or those rights, such as reproduction, commercialization, transmission or placement publicly available such content or any other unauthorized acts which have the same content as their object. 11. Service Security Conditions 11.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation. applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, under penalty of LightGlow suspending or deactivating the Service under the terms set out in paragraph 14. 11.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users, and as such, subject to computer overloads, so LightGlow does not guarantee the provision of the Service without interruption, loss of information or delays. 11.3. LightGlow also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, outside LightGlow and which cannot be controlled by it). 11.4. In the event of interruption in the provision of the Service due to unforeseen overload of the systems on which it is supported, LightGlow undertakes to regularize its operation as soon as possible. 12. Suspension and deactivation of the Loja Service 12.1. Regardless of any prior or subsequent communication, LightGlow may, at any time, and in its sole discretion, discontinue the provision of the Service and part of the Service to one or all Users. 12.2. LightGlow also reserves the right to suspend or immediately terminate access to the Service, in the following cases: a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions; b) When LightGlow ceases access to the Store, upon prior notice 15 days prior to the date of termination. 12.3. The suspension or termination of the Service by LightGlow, under the terms of the previous numbers, regardless of the User or third party's right to any compensation or other compensation, and LightGlow cannot be held responsible or in any way encumbered, for any consequence resulting from the suspension, cancellation, cancellation of the Service. 12.4. In the situations described above, LightGlow will inform the User, previously so that he can, if he wishes, to safeguard the contents of his order viewing area within 3 (three) working days from the sending of the email or making it available information on the main page of the Service. 13. Communications 13.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact. . 13.2. The User accepts to receive any and all communication and / or notification related to the Online Store, to the address, contact telephone number and / or email address (“email”) indicated in the ordering process. 14. Technical Settings 14.1. Without prejudice to the provisions of the following number, LightGlow may change the Service and / or the technical conditions for providing it, as well as the respective rules of use, and must disclose such changes to the User at least 5 (five) days in advance. 14.2. The current version of these General Conditions and their annexes is available at www.lightglow.pt/informações. 15. Communications 15.1. Whenever LightGlow deems it necessary or convenient to optimize the browsing experience and / or improve connectivity conditions, it can remotely reformulate the network settings. 15.2. Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, LightGlow may change its technical configurations whenever it proves convenient to adapt it to eventual technological developments. 15.3. However, LightGlow does not guarantee the User to carry out any upgrades or improvements in the Service. 15.4. Some upgrades or new features of the Service may be available only against payment by the User and / or subscription, by the same, of Specific Conditions of use. 16. Updates or changes to these Terms and Conditions of Use We reserve the right to periodically modify or revise the Privacy Policy; Changes to the material will take effect immediately after the revised Terms and Conditions are displayed. The latest revision will be reflected in the "Last modified" section. Your continued use of the Platform, after notification of such changes on our website, constitutes your confirmation and consent to such changes to the Terms and Conditions and your agreement to be bound by the terms of such changes. 17. How to talk to us In case of general doubts about the Site or about the information we provide, please contact us by email apoiocliente@lightglow.pt.
General Conditions of Use of the Portal
1. Legal Information Lightglow Lda has this website, accessible on the internet at www.lightglow.pt, to provide commercial information to its customers, distributors and employees; as well as to serve as a sales and promotion platform for your products and services. The conditions of use of this website (hereinafter referred to as Portal) are described here, and you should take them into account when visiting our portal. The present General Conditions of Use of the Portal, together with the general contracting conditions governing the provision of services, and / or the particular conditions that may be established, aim to regulate both the provision of information and the commercial relations that arise between Lightglow Lda and the users of the Portal. The status of user of the portal is acquired simply by browsing and / or using the services included in it. Both navigation and the use of any of the Portal's services, suppose acceptance as a user, without reservations of any kind, to each and every one of the present General Conditions of Use, of the General Contracting Conditions that, if applicable, govern the provision of services provided on the Portal, as well as, if applicable, the Particular Conditions that may exist in relation to the provision of services. Lightglow Lda reserves the right to change these conditions of use, as well as the products and services, prices and promotions mentioned on this portal without prior notice. The present general conditions of use do not exclude the possibility that certain products supplied or services provided through the portal may be subject to special conditions of use, which, in any case, will be indicated and may be consulted by the customer before their acceptance. 2. Information and responsibility on this portal and the use of its contents Lightglow Lda strives to ensure that the information that appears on this portal is correct and is constantly updated. However, errors or omissions can always exist, so the user should never consider the information provided accurate. None of the contents of this portal should be considered as an unquestionable statement or fact. Lightglow Lda cannot control the user's use of the information, files and documents provided from this portal, and therefore, will not be responsible for any type of damage or loss, whether direct or indirect, that may arise from the use of the means obtained from this portal. 3. Use of files and documents available on this portal. The files and documents included in this portal are intended to promote and complement the commercial action of Lightglow Lda, as well as to provide the user with a quick and convenient means of accessing these products and services. Authorization is granted to use or create links to the pages of this portal as long as its origin is indicated and it is done solely for informational, personal and non-commercial purposes, and no modifications are made to any documents. Use for any other purpose is expressly prohibited and liability will be demanded from violators. Lightglow Lda and / or its respective distributors are not responsible for the information contained in the related documents and files published on this portal to be useful for a specific purpose. All documents and files are published "as is" without guarantees of any kind. In no case, Lightglow Lda and / or its respective distributors will be responsible for any special damage, direct or indirect, that may result from the use or interpretation of the information available on this portal. Documents and files published on this portal may include inaccuracies or typographical errors. The information is subject to periodic changes. Lightglow Lda can make, at any time, improvements and / or changes in the documents and files on the portal, without the need for prior or subsequent notice of such changes. 4. Information about pages linked from this portal. Lightglow Lda, cannot review web pages whose links may be included in this portal, therefore it is not responsible for their content. The risks derived from consulting these web pages are exclusively for users, who must be governed by the terms and conditions of use of the same. 5. Intellectual and industrial property and copyright. Many of the contents of this portal are owned by Lightglow Lda. The user expressly acknowledges that the elements integrated within the portal are protected by copyright law and that the intellectual and industrial property rights over them correspond to other companies or their represented. As a consequence, the customer undertakes to respect the terms and conditions established by the present general conditions of use, being solely responsible for its non-compliance with third parties. Lightglow Lda allows you to use, reproduce and distribute some of the contents of its portal, whenever you have the prior written authorization of Lightglow Lda and the conditions stipulated in that authorization are fulfilled. As a consequence, the user acknowledges that the reproduction, modification, distribution, commercialization, transformation or publication of any element integrated within the portal constitutes an infringement of the intellectual and industrial property rights of these companies or their representatives if it has not been previously authorized in writing. , obliging itself, as a consequence, not to carry out any of the mentioned actions. The names of products and services that appear on this website may be registered trademarks of their respective companies or authors. 6. Responsibility for the functioning of this portal. Lightglow Lda. Will also not be responsible for the improper functioning of the portal if it is due to maintenance work, incidents affecting national or international operators, a defective configuration of the customer's equipment or its insufficient capacity to support the computer systems indispensable for be able to use the service. 7. Illegal uses. The services provided through this portal by Lightglow Lda cannot be used for illegal purposes or not permitted by this legal notice. It is forbidden to interfere with the use of Lightglow Lda's services by third parties, as well as to cause any damage to Lightglow Lda's servers or the networks connected to them.
privacy policy
1. Introduction: All of your personal information collected will be used to help make your visit to our website as productive and enjoyable as possible. The guarantee of the confidentiality of the personal data of the users of our website is important for the lightglow. All personal information relating to members, subscribers, customers or visitors using the lightglow will be treated in accordance with the Personal Data Protection Act of 26 October with Law No. 67/98. The personal information collected may include your name, e-mail, telephone and / or mobile phone number, address, date of birth and / or others. The use of lightglow implies acceptance of this Privacy Agreement. The lightglow team reserves the right to change this agreement without prior notice. Therefore, we recommend that you check our privacy policy regularly so that you are always up to date. 2. Purpose of using Personal Data: a) Billing Management - for issuing invoices and other documents inherent to purchases made at LightGlow.pt. b) Home delivery - for processing and shipping orders. c) Customer Management - to be able to provide the services requested or contracted by customers. d) Marketing - From time to time, we may use personal contact details to provide LightGlow marketing information that we think is of interest to customers. There will always be the possibility to cancel sending this type of direct marketing, via email apoiocliente@lightglow.pt or General Contacts. 3. With whom we share the data: LightGlow, Lda does not sell, rent and only pass on personally identifiable information, from customers, to third parties, when this is implicitly necessary to proceed with the consultation and supply of goods and services, requested or contracted (eg transport companies), or when there is a legal obligation. 4. Links to Third Party Sites: The lightglow has links to other sites, which, in our view, may contain useful information / tools for our visitors. Our privacy policy is not applied to third party sites, so if you visit another site from ours you should read its privacy policy. We are not responsible for the privacy policy or content present on these same sites. 5. Accuracy and Access: Links to third party websites from the LightGlow.pt website are provided only for the convenience of its customers and visitors. In these terms, LightGlow, Lda will not be responsible for them, nor for any information, software or other products or materials found there, nor, therefore, for any results that are obtained from its use. 6. Security of personal data: LightGlow, Lda is committed to ensuring the security of information, namely through: a) Restricted access to your personal data only by those who need it for the purposes to which we have previously proposed. b) Storage and transfer of personal data only in a secure manner, which may involve external specialized and certified entities. c) Protection of our computer system with applications that prevent unauthorized access to your data. d) Redundancy of storage, processing and communication equipment, to avoid loss of availability. 7. Ads: Like other websites, we collect and use information contained in the ads. The information contained in the advertisements, includes your IP (Internet Protocol) address, your ISP (Internet Service Provider, such as Sapo, Google, or other), the browser you used when visiting our website (such as Internet Explorer or Firefox), the time of your visit and what pages you visited within our website. 8. Cookies and Web Beacons: We use cookies to store information, such as your personal preferences when you visit our website. This may include a simple popup, or a link to various services we provide, such as forums, or an online store. In addition, we also use third-party advertising on our website to support maintenance costs. Some of these advertisers, may use technologies such as cookies and / or web beacons when advertising on our website, which will cause these advertisers (such as Google through Google AdSense) to also receive your personal information, such as the IP address, the your ISP, your browser, etc. This function is generally used for geotargeting (showing Lisbon advertising only to readers coming from Lisbon, for example) or displaying advertising targeted to a type of user (such as showing restaurant advertising to a user who visits cooking sites regularly, e.g. ). You have the power to turn off your cookies, in your browser options, or by making changes to the Anti-Virus program tools. However, this may change the way you interact with our website, or other websites. This may affect or not allow you to log in to programs, websites or forums of our and other networks. We also use a tool called "Google Analytics" to collect information about your use on the Site. Google Analytics collects information such as, how often users access the Site, which pages they visit when they access it etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit the sites, instead of your name or other identifying information. We do not combine the information collected using Google Analytics with personally identifiable information. Google's ability to use and share the information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and Google's Privacy Policy. 9. Personal data retention period: We keep the data for as long as is necessary to fulfill the previously defined purposes, as well as the applicable legal obligations. 10. Customers' rights in relation to their personal data: a) Right to request additional information on how we process their data b) Right to access or request access to the personal data you have provided us c) Right to request the correction or update of your data Dice. d) Right to request the deletion of your data, except what is necessary to enforce the legal obligations of LightGlow, Lda. e) All rights previously described can be exercised through a request to be made to the email apoiocliente@lightglow.pt or to the General Contacts, described on the homepage of LightGlow.pt.